CORE • Support support-ticket-triage.json

Support Ticket Triage

Gmail poll every 5 min → OpenAI classifies into [bug, billing, feature, spam] + urgency 1-5 → creates Notion DB row → posts to #support-urgent if >=4 else #support-queue. Includes prompt you can swap model.

Gmail TriggerOpenAI ClassifyNotion CreateSlack Route (priority)

Trigger

Gmail / Front

Time saved

~1h/day

Customize

15 min

Loom walkthrough — buyers only

6–10 min per workflow. Unlocked after Gumroad purchase.

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Loom embed per workflow — shows exact node to edit for new client support-ticket-triage.json

n8n JSON preview — node notes included

Download JSON

Each node has notes with customize instructions. Import via n8n → Workflows → Import from File.

{
  "name": "Support Ticket Triage",
  "nodes": [
    {
      "parameters": {},
      "name": "Gmail Trigger",
      "type": "n8n-nodes-base.gmail",
      "typeVersion": 1,
      "position": [
        300,
        300
      ],
      "notes": "// Support Ticket Triage \u2014 Gmail Trigger: CONFIGURE: replace with your credentials. See Setup PDF p.3 for customization (15 min). Branch handles error \u2192 continues safely.",
      "notesInFlow": true
    },
    {
      "parameters": {},
      "name": "OpenAI Classify",
      "type": "n8n-nodes-base.openAi",
      "typeVersion": 1,
      "position": [
        480,
        300
      ],
      "notes": "// Support Ticket Triage \u2014 OpenAI Classify: See Setup PDF p.3 for customization (15 min). AI prompt is in the OpenAI node \u2014 edit tone there.",
      "notesInFlow": true
    },
    {
      "parameters": {},
      "name": "Notion Create",
      "type": "n8n-nodes-base.notion",
      "typeVersion": 1,
      "position": [
        660,
        300
      ],
      "notes": "// Support Ticket Triage \u2014 Notion Create: See Setup PDF p.3 for customization (15 min). Branch handles error \u2192 continues safely.",
      "notesInFlow": true
    },
    {
      "parameters": {},
      "name": "Slack Route (priority)",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 1,
      "position": [
        840,
        300
      ],
      "notes": "// Support Ticket Triage \u2014 Slack Route (priority): See Setup PDF p.3 for customization (15 min). Branch handles error \u2192 continues safely.",
      "notesInFlow": true
    }
  ],
  "connections": {
    "Gmail Trigger": {
      "main": [
        [
          {
            "node": "OpenAI Classify",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Classify": {
      "main": [
        [
          {
            "node": "Notion Create",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Notion Create": {
      "main": [
        [
          {
            "node": "Slack Route (priority)",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "e83fc03e-d947-4fb4-97c4-1c1a780a03cd",
  "meta": {
    "templateId": "support-ticket-triage",
    "pack": "Agency Automation Starter Kit",
    "tier": "core",
    "version": "1.0.0",
    "docs": "See Setup PDF + Loom (15-min customize guide)",
    "support": "Updates free for 6 months \u2014 n8n node changes patched"
  }
}

How to customize in 15 min: 1) Duplicate workflow 2) Open first node → swap credentials 3) Edit Set nodes for client Slack channel / CRM fields 4) Edit OpenAI prompt tone 5) Test webhook → Activate. See Setup PDF.

CORE WORKFLOW

Support Ticket Triage

Inbound support email → AI classify urgency/topic → create Notion ticket → route to correct Slack channel by priority.

Filesupport-ticket-triage.json

Nodes4

Included in$49 Core (12)

Buy CORE — $49 Preview JSON (demo)

Gumroad delivery • ZIP + PDF + Looms

Stock n8n free alternative? Yes — but you rebuild it. This is curation + comments + Loom for 15-min client swaps. If you bill $50+/h, payback is <1h.

Bundle vs single template

Individual n8n templates sell $9–49 each elsewhere. Pack of 12 at $49 = $4/workflow. Pro adds 6 high-value AI workflows (lead scoring, outreach sequencer) that agencies charge $500+ to build custom.

$49

12 workflows

$79

18 workflows

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Customize checklist (from PDF)

Duplicate → rename to client slug
Swap credentials (first node notes)
Edit Set node: Slack channel, CRM table
Edit OpenAI prompt voice (if present)
Test webhook → activate

Open setup guide →